Operational Review: Workers Compensation Board of Prince Edward Island
Workers Compensation Board of Prince Edward Island
In conjunction with four consulting teams specializing in human resources, workers’ compensation programs, financial management and information technology systems, Baker Consulting was the lead consultant in an overall operational review of the workings of the Workers Compensation Board of Prince Edward Island. The fundamental purpose of the review was to identify opportunities to improve operations, both in terms of efficiency and effectiveness. Scope of work included extensive consultations with stakeholders, authoring of a key factors report identifying operational strengths and weaknesses, and the authoring of an action plan addressing the key factors report.

Diagnostic Assessments
Atlantic Canada Opportunities Agency
For many years, Baker Consulting has been on ACOA’s standing offer list under the agency’s Consultant Advisory Services program (CASP) and has conducted numerous diagnostic assessments. These assignments generally involve a thorough review of all aspects of a business in order to provide an objective assessment of current performance, key issues and future prospects, providing recommendations on the most appropriate measures to strengthen the business and how to implement.

Signature Attractions of Atlantic Canada   
Market Readiness - Mentoring & Mystery Shopping
We assembled a team based in Charlottetown, Summerside, Halifax and St John’s, NL, to analyze mission and to measure service delivery for each of Atlantic Canada’s top twenty cultural and heritage tourism attractions.  Mentoring and detailed, high end mystery shopping activities were undertaken during the 2003 season, then updated in 2005.  We have been asked to replicate this process once again during the 2006 season.